Individuals at home
A laptop that has slowed to a crawl, an email account that stopped working, a printer that will not connect. Everyday problems, sorted without jargon.
IT support · Individuals & small businesses
Straightforward IT support when technology gets in the way.
Practical help with computers, Wi-Fi, Microsoft 365, printers, software and the everyday technical problems that stop you getting on with your day.
- Free while we build experience
- Remote support
- Every job ticketed
- Plain English
Who we help
If it plugs in, logs in or refuses to print, we can probably help.
Sole traders
You are the IT department by default. We take the technical problems off your desk so you can get back to the work you actually do.
Very small businesses
A handful of computers, a shared printer, Microsoft 365 and a Wi-Fi network. Enough IT to be a nuisance, not enough to justify hiring someone.
Small local organisations
Clubs, charities and community groups running on donated laptops and goodwill. We are used to working with what is already there.
What we fix
The problems that come up most.
Slow, stuck or misbehaving computers
Windows troubleshooting, startup problems, software errors and machines that have gradually become unusable.
Connections that keep dropping
Wi-Fi coverage, basic networking, internet faults and configuration problems.
Email and Office that will not behave
Outlook, OneDrive, Teams and Office troubleshooting, plus account and mailbox configuration.
Hardware that refuses to cooperate
Printers, monitors, keyboards, mice and other peripherals that have stopped being recognised.
What it costs
Nothing, for now.
We are a new service building genuine helpdesk experience on real problems, rather than claiming we already have it. You get your problem sorted. We get the practice. That is the whole arrangement, and we would rather say it plainly than dress it up.
It does not mean we treat the work casually. Every request is ticketed, written up and seen through properly — that discipline is exactly the thing we are here to build.
If that ever changes, you will know first.
We will say so plainly and well in advance — never partway through a job, and never as a surprise on something already agreed.
What you actually get
One ticket. One technician. Until it’s fixed.
No call centre, no script, no being passed around. The person who reads your request is the person who sorts it.
Get IT SupportHow support works
Every request becomes a tracked ticket.
Nothing gets lost in a text message or forgotten at the bottom of an inbox. You can see where your issue is up to, and so can we.
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Submit a request
Use our support portal to describe what is going wrong, in your own words.
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We review it
A technician assesses the issue and contacts you if anything else is needed.
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We troubleshoot
We work through the problem remotely, or advise the right next step if remote support is not suitable.
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We confirm the fix
The solution is written up and the ticket is closed once the issue is genuinely resolved.
Being straight with you
What we take on, and what we don’t.
We are a small, independent team building genuine helpdesk experience. We would rather tell you plainly where our limits are than take on something that needs a specialist.
What we handle
- PC and laptop troubleshooting
- Wi-Fi and small-office networking
- Microsoft 365, Outlook, OneDrive and Teams
- Printers and peripherals
- New device setup and configuration
- Remote support sessions
- Login, password and account help
- Suspicious emails, phishing and malware concerns
What we’ll refer on
- Production servers
- Complex Active Directory environments
- Corporate firewalls
- Ransomware recovery
- Critical backup systems
- Major network migrations
- Clinical, legal and accounting platforms
- Anything beyond our current competence
If an issue requires specialist or higher-level support, we’ll be transparent and recommend the appropriate next step.
Get started
Tell us what’s gone wrong.
Submit a support request and we’ll take a look. No call centre, no script — just someone who will actually read it.